Return Policy
You may return unopened merchandise in its original packaging to Hy Cite for a full refund within 10 days of the date of delivery (20 days for New York customers). The merchandise must be new and in the original, unopened packaging. Hy Cite will send a prepaid UPS call tag to have the merchandise shipped back.
Once Hy Cite has processed the merchandise return, any amount paid by you will be credited or refunded within 10 days from Hy Cite’s receipt of the merchandise.
Exchange Policy
Hy Cite will exchange merchandise if the merchandise is shipped to Hy Cite within 60 calendar days from the date the customer received it. The customer will be responsible for the cost of shipping the merchandise back to Hy Cite.
Return/Exchange Requests
To request a return or exchange, contact Hy Cite Customer Care by email customercare@hycite.com or call 800-280-9708. Any authorized return or exchange must include the merchandise and all accessories in their original packaging. Customer assumes risk of loss or damage to merchandise during shipping.
